JOIN  OUR  TEAM  AT  WORLD  INCENTIVES

We are a World-Force in Incentive award Programs of every kind.
Our incentive program destinations include almost every corner of the earth, for clients of all sizes from almost every imaginable industry. 

We are distinctive in the industry, offering truly unique and innovative programs, and we seek equally unique and innovative individuals.

To apply for any of the currently-available positions, please send a resume and cover letter to joinourteam@worldincentives.com.

World Incentives is currently looking to fill the following positions:

world•incentives•inc
 

To apply for any of the currently-available positions, please send a resume and cover letter to joinourteam@worldincentives.com.

World Incentives Inc. is a results-oriented, trend-setting incentive marketing organization leading the industry with its online award technology and unparalleled execution of award fulfillment and client services.

Our core business is comprised of six strategic products and services: Strategic Development of Award Programs, Online Award Technology, Lifestyleaward Merchandise, Carefree Luxury Escapes® Individual Incentive Travel Awards, Group Incentive Travel and Online Meeting and Event Registration.

LOCATION:  Our offices are located in Brimfield, Massachusetts.

This is a full time Part-Time Position. Flexible days / flexible hours. Immediate start. This is an opportunity to work for an Incentive Industry leader within a professional office environment in Brimfield, MA.

To apply, please send a resume and cover letter to joinourteam@worldincentives.com.

Please do not call our office, we will be happy to review your resume and contact you if your skills match our requirements.

LOCATION: Our offices are located in Brimfield, Massachusetts.

REPORTS TO: Client Technologies Programs Manager

OBJECTIVE: Utilizing World Incentives, Inc.’s proprietary online award site and information portals, the selected candidate will provide support to Client program participants and perform necessary updates to Client Award Websites.

RESPONSIBLE FOR:

• Friendly, proactive problem resolution or technical and/or order nature
• Phone and email contact with award recipients and corporate decision makers
• The standard solution contains the highest degree of client branding & customization 
• Resolve and monitor customer service and fulfillment issues
• Run daily Order placement & order status updates and order issue problem solving
• Communication with Vendors to resolve customer issues
• Various responsibilities as assigned by management

PERSONALITY QUALITIES AND CHARACTERISTICS:

 Proactive, professional, friendly, professional - Self starter attributes
 Highly organized and detail-oriented a MUST
 Good memory
 Fluent English
 High level of comfort meeting and interacting with customer end-users, management and vendors
 Understands customer needs and concerns and helps customers, even in areas unrelated to your product or service
 Intuitive problem solver
 Make sure their customers know when a problem has been solved and keeps management informed
 Committed to having an impact on the success of the business of clients and WII
 Sets realistic goals and is prepared for the stress of last minute, unanticipated issues or changes
 Flexible and adaptable

REQUIRED SKILLS AND QUALIFICATIONS:

 Ability to manage multiple issues simultaneously
 Ability to quickly learn proprietary technology
 Proven track record of servicing clients
 Positive/energetic attitude
 Intermediate level skills in Microsoft Word
 Intermediate level skills in Microsoft Excel
 Experience with FTP / HTML/ Graphics a PLUS
 Excellent written and verbal communications skills are required for interacting with customers and senior management
 Legal authorization to work in the US on a full-time basis for anyone other than your current employer

In addition to a competitive pay rate, WII offers advancement and full time options.

If you are selected for the position, your employment may be contingent upon submission to and successful completion of a post-offer/pre-placement drug and alcohol screening as well as pre-placement verification and background check of the information and qualifications provided during the selection process.

• This is a part-time job.
• Principals only. Recruiters, please don't contact this job poster.
• Please, no phone calls about this job!
• Please do not contact job poster about other services, products or commercial interests.

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POSITION:  
Travel Operations Specialist  (Part Time/Growth Position)

REPORTS TO: 
Director of Travel Operations

OBJECTIVE: 
The successful candidate will manage travel award reservations for our clients' travel-award winners, as well as will assist in the creation of new travel products.  The selected candidate will also assist in the uploading of data to, and testing of our online proprietary award application, which is used by our award winners to redeem for said travel.  The candidate will ultimately learn and be responsible for the administration of small to medium Group Incentive Travel Award Programs.  Travel Experience of any sort is a Major Plus for consideration of this position, but is not a requirement.

 RESPONSIBLE FOR:

 Individual Incentive Travel Operations – Q1

• Extensive phone contact with award Recipients

• Extensive phone contact with Travel Suppliers

• Create, and cost customized travel and specialty awards based on client needs

• Make hotel and cruise bookings for travel award recipients

• Make hotel and cruise payments and place certificate orders

• Packaging and mailing of travel award documentation to award recipient

• Manage travel budgets & reports as part of the travel award fulfillment process

• Track redemption production

• Closeout and reconcile accounting for individual redemptions

 Group Incentive Travel Operations – Q2

• Manage day-to-day program administration

• Monitor and maintain supplier contracts related to attrition and cancellation

• Coordinate program logistics with hotel and land program transportation and activities suppliers

• Management of rooming lists  (including deviations)

• Coordinate and manage online registration process

• Prepare travel and logistical information for attendees

• Coordinate design, content and printing of attendee program itinerary booklet

• Coordinate attendee pre-trip and on-site correspondence

• Coordinate ticketing and travel document mailing

• Prepare airport arrival/departure information

• Organize VIP special events and transportation

• Select gifts, amenities and promotional items

• Make supplier payments

• Reconcile vendor invoices

• Post-program account reconciliation and re-bill

 Product Development – Q3 and 4

• Assist in the development of new travel and specialty award products

• Annual cost revisions to travel and specialty award pricing

• Accuracy of travel and specialty award product descriptions and disclaimer

• Build product descriptions in online certificate generator certificate templates

• Interface and coordinate travel product with technology department

• Reviewing vendor contracts and edit to comply with corporate vendor policy guidelines

• Writing and reviewing for publication travel award terms and conditions.

• Track and Report to Management supplier contracting deadlines

• Reviewing vendor contracts and edit to comply with corporate vendor policy guidelines

• Assist with group travel costings and proposals when needed

• Various administrative responsibilities as requested by management

 
Personality Qualities and Characteristics: 

• Strong, self starter with very strong organizational skills.

• Step up and take charge

• A strong results orientation and an emphasis on accomplishing assigned goals

• Exercise personal responsibility over planning and action steps

• Professional speaking voice, polite

• Clear and concise English-speaking requirement

• Flexible, and adaptable, able to think on his/her feet, responsible and dependable

• Committed to having an impact on the success of the business of clients and World Incentives

• Invests time according to the established goals

• Works at keeping technical competencies up-to-date

• Invests the time and effort to ask questions, learn about and gather the information critical to top performance 

• Open to constructive criticism and driven toward self-improvement

Required Skills and Qualifications:

To be considered for the role of Operations Specialist, applicants must possess required knowledge, skills, abilities and experience and be able to explain and demonstrate:

• Exceptional organizational skills, attention to detail, accuracy, good interpersonal communication skills and strong customer service orientation. 

• Ability to manage multiple projects simultaneously

• Intermediate level skills in Microsoft Word (emphasis working with tables)

• Intermediate level skills in Microsoft Excel (emphasis working with formulas, graphs and tables)

• Intermediate level skills in Microsoft PowerPoint

• Strong written and verbal communications skills are required for interacting with customers and senior management

• Ability to manage multiple projects simultaneously

• Positive/energetic attitude

• Legal authorization to work in the US on a full-time basis for anyone other than your current employer

Preferred Qualifications:

In addition to the required qualifications the successful candidate is likely to be able to demonstrate at least one of the following:

• 2 years minimum experience (product or service sales, promotional products, incentive/recognition, travel operations/reservations, direct marketing, customer service, help desk)
   

• Travel Agency Experience a plus towards consideration but not a requirement. (Sometimes, Desire and Talent overcomes lack of experience!)

If you are selected for the position, your employment may be contingent upon submission to and successful completion of a post-offer/pre-placement drug and alcohol screening as well as pre-placement verification of the information and qualifications provided during the selection process.

To apply for any of the currently-available positions, please send a resume and cover letter to joinourteam@worldincentives.com.

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